Owing to an extended disruption of its mobile application, Access Bank, a prominent financial institution in Nigeria, encountered strong consumer backlash, also leading to a tragic loss of life, according to reports.
During the Monday morning outage, numerous users experienced difficulties accessing their accounts, completing transactions, or even logging in.
A tragic incident has occurred in Nigeria, as a father mourns the loss of his 9-year-old daughter. The cause of her untimely death has been attributed to the malfunctioning of his Access Bank mobile app.
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In a statement released on Monday, PIDOMNIGERIA, an X user, revealed a tragic incident that occurred due to the father’s inability to transfer funds using his Access Bank mobile app. This unfortunate event led to the untimely death of his daughter.
A recent incident at an undisclosed hospital has raised concerns after it was discovered that a young patient was left unattended in the emergency unit. The cause of this neglect was reportedly the failure of the parent to pay for the medical bill.
A father has expressed his frustration over the bank’s mobile app, which has been experiencing technical issues since May 5, 2023. This unfortunate situation has left him unable to pay the hospital bills.
PIDOMNIGERIA shared the heart-wrenching story.
The PIDOMNIGERIA statement reads, “A single dad follower of mine who works offshore and who is currently at work just reached out to me this morning crying bitterly.
“Failure of Access Bank @myaccessbank app to function since yesterday has caused him to lose his 9-year-old daughter in a medical emergency.
“Access Bank is a complete shit bank. They always have issues with their bank app without any explanation every now and then.”
Access Bank has faced criticism for its performance and customer service. Users frequently encounter problems with their bank app, often without any clear explanation, netizens say.
